Terms of Service

Your account

You must be at least 18 to buy or sell. Keep your sign-in details safe; you're responsible for activity on your account. We may suspend accounts that break these terms.

Value estimates are not appraisals

TruValue's values are automated estimates from photos and information you provide. They are for personal tracking only and are not a certified appraisal, an insurance valuation, or financial advice. Confirm important values with a qualified appraiser and your insurer.

Net worth

Net worth totals are calculated from the items, assets and debts you enter. They are informational only and not financial, tax or investment advice.

Marketplace and the selling fee

• Sales are between the buyer and the seller. TruValue provides the listing and payment tools but is not the seller and does not own, inspect or guarantee items.
• Sellers must own what they list, describe it honestly, and ship it promptly after payment. Counterfeit, stolen, illegal, recalled or hazardous items, weapons, and live animals are not allowed.
• TruValue keeps a 10% fee on each completed sale; sellers with an active TruValue Premium subscription pay a reduced 8% fee. The seller receives the rest, paid automatically through the seller's connected payment account or manually by TruValue. The fee rate is the one in effect when the buyer pays. There are no additional listing fees; the fee comes out of the sale proceeds.
• Sellers are responsible for their own taxes, including any sales tax and income reporting.
• If a sale is refunded after a seller was paid, the seller must repay their share.
• Payments are handled by Stripe and subject to Stripe's terms. TruValue never sees your full card number.

Subscriptions

TruValue Premium and storage plans renew automatically until cancelled. You can cancel any time from your Account page; you keep access until the end of the period you paid for. Prices are shown before you pay. Except where the law requires, payments are not refundable.

Your content

You keep ownership of your photos and information. You allow TruValue to store and process them to run the service, and to show the photo and description you choose when you list something for sale. Don't upload content you don't have the right to share.

Our content

The TruValue name, logo, design, text and software are owned by Tru2Value, LLC and protected by copyright and other intellectual property laws. © 2026 Tru2Value, LLC. All rights reserved. You may not copy, resell or reuse any part of the service without our written permission.

Limits of liability

TruValue is provided "as is". To the extent the law allows, TruValue is not liable for indirect losses, for disputes between buyers and sellers, or for decisions made using value estimates. Our total liability is limited to the fees you paid us in the past 12 months.

Disputes and governing law

California law governs these terms, without regard to conflict-of-law rules. Before filing a claim, please contact us so we can try to resolve it. Any dispute that can't be resolved will be brought in the state or federal courts located in Los Angeles County, California, except for claims that may be brought in small claims court or where the law provides otherwise.

Changes and contact

We may update these terms and will post the new date here. Also see our Privacy Policy and Customer Disclaimer. Questions? Email us at mrvalue@truvaluemarkets.com.